What type of products do you sell?
We specialize in high-quality, cold-resistant winter clothing, including jackets, coats, thermal layers, and accessories designed to keep you warm in extreme weather conditions.
What are your price ranges?
Our winter apparel is priced between $100 and $200 USD, depending on the product and material.
Do you ship internationally?
Yes, we ship within the United States and to select international countries. International shipping fees are calculated at checkout.
How long does shipping take?
- Standard US Shipping: 4–7 business days
- Expedited US Shipping: 2–4 business days
- International Shipping: 7–14 business days
Shipping time may vary depending on your location and carrier service.
Can I return or exchange an item?
Yes. We accept returns or exchanges within 14 days of delivery, provided the item is unused, unworn, and in its original packaging. For full details, please see our Refund and Returns Policy.
What if I receive a damaged or incorrect item?
Please contact us within 3 days of delivery. We’ll arrange a free return and ship a replacement or issue a refund.
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to track your shipment.
What sizes do you offer?
We offer a wide range of sizes from XS to 3XL, depending on the product. Each product page includes a detailed Size Guide to help you choose the perfect fit.
What materials are used in your clothing?
Our garments are made from premium materials such as goose down, windproof polyester, thermal fleece, and waterproof shells, engineered to retain warmth and resist harsh elements.
How can I contact customer support?
You can reach us via:
- Email: [email protected]
- Phone: 270-803-4312
- Business Hours: Monday–Friday, 9 AM – 5 PM (CST)
